What you received does not correspond to your order? You have 14 days to return us the parcel. To know more about the proces for returns, please send us an email at contact@theremembranceshop.com. We do not bear the return costs. To be noted that we are not responsible for uncollected parcels or incorrect adresses. If the tracking states that your parcel has been delivered, please first check with your local post office. Items damaged, soiled or dusted are neither exchanged or refunded, as we can’t sell them anymore.